Updated October 12, 2026
Bulin 47 AI troubleshooting: uploads, credits and downloads
Find the symptom below before starting a second generation. Pending tasks, confirmed failures and completed videos have different next steps.
My photo will not upload
Use JPG, PNG or WebP under 5 MB. HEIC needs conversion first. Re-export a damaged file in a photo app and select the new copy. Keep the face clear and use one person. Selecting a file alone does not start a paid generation.
I paid, but do not see credits
Return to the same verified account used for checkout and refresh the studio. Check Payments in your account menu. If the order is paid but the balance is still wrong, send support the order number and account email. Do not buy a second pack just to resolve a missing balance.
The task is pending or the page was closed
Open the studio using the same account and check Recent videos. An interrupted browser session does not necessarily mean generation failed. Check the saved task before submitting again. The photo draft is saved in the same browser for two hours; task history is separate from the draft.
A generation failed or was rejected
A confirmed terminal failure or rejection returns the reserved credits. A submission with an unknown status must be reconciled first. If the task remains unresolved, contact support with its task ID and visible error message. A completed result that you would like to change is not a failed task.
The video looks cropped or is silent
Use the full-screen control to inspect the complete vertical frame. Unmute the player and check the device volume. The built-in references include original audio; browser playback may start muted. Download the MP4 and play the saved file if the browser player behaves differently.
Download the finished video promptly
Open the completed task and use Download. Provider download links are temporary, so keep a local copy. If a link has expired, send support the task ID; buying more credits does not repair an expired link.
Frequently asked questions
Are credits refunded for every result I dislike?
Confirmed failed or rejected generations return credits. Successful generation consumes credits, even if you prefer a different creative result.
Is there a monthly subscription?
The listed packs are one-time purchases, with no automatic renewal. Purchased credits are valid for 365 days.
What information should I send support?
Your account email, order number or task ID, and a short description. Do not send passwords, API keys or complete card details.
Your next step
How to make a Bulin 47 AI video
From your photo to payment, generation and download.
Bulin 47 AI video example: photo to full freestyle
Watch the actual input photo and approximately 23-second Bulin 47 AI output, with the original reference, audio and a frame-by-frame review checklist.
Bulin 47 AI photo tips: choose a clear reference
Choose a photo for Bulin 47 AI: one clear face, visible hair and upper body, JPG/PNG/WebP under 5 MB. See the actual example and common upload fixes.